FAQ: Direct Sales Mastery for Authors: The Definitive Guide
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How can I get an update on this campaign?

Email [email protected] or check out the Campaign updates on Kickstarter. They are public and come out every 2-4 weeks while the campaign is still active.

Last updated: January 19, 2024 12:52

Is there a way to get on the Writer MBA ConvertKit newsletter without also being added to the Substacks?

Yes! Just say “no” to that question and email us at [email protected]. We will add you to the ConvertKit newsletter manually.

Last updated: January 25, 2024 17:00

Missing Your BackerKit Survey?

If you’re having trouble accessing your digital rewards, you can sign up (with the email you used on Kickstarter to back the campaign) at dsa.backerkit.com

Last updated: February 08, 2024 09:21

How Do I Get My Rewards If My Kickstarter Account Uses Apple ID?

Apple ID Friends! It’s true, BackerKit does not like your Apple ID that you used to log in to Kickstarter. I don’t know a great way to rectify this aside from manually, so email us at [email protected] with an email address you check, and we can swap out your Apple ID for an email address and get your rewards to you.

Last updated: February 08, 2024 09:22

Where is my reward?

Please see our most recent update that has a full list of rewards we are still waiting on. https://www.kickstarter.com/projects/writermba/dsa/posts

Last updated: February 08, 2024 09:22

Help! I'm struggling with Teachable.

Where is Teachable? Our Teachable account is at https://writermba.teachable.com. When you log in there, you should see most of the courses you have access to.

How do I log in? If you go to https://writermba.teachable.com there is a link on the top right that says LOGIN, where you can log into your account.

Why am I not seeing my courses? Two reasons. One, there are three that we are still setting up that we hope to get you set up with in the next week. Two, we added you to Teachable based on your Kickstarter email. You may have a Teachable account under a different email. We can rectify this very easily, so just email us at [email protected] with the email you want us to use.

Last updated: February 08, 2024 09:23

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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